Lovelight Urns™ Return Policy
Your purchase satisfaction is guaranteed with us. You may return or replace your urn or jewelry for any reason.
In order to ensure the best possible return service, we must receive notification via email at: customer firstname.lastname@example.org prior to any return to prevent unnecessary delays and/or additional shipping charges. We will then issue you a return authorization.
- You have seven (7) days from the delivered date of the items(s) to contact us requesting the return of the item for a refund if you are dissatisfied for any reason.
In your e-mail please: Indicate if you would like a replacement or a refund. Include the original shipping name and address on your order
We will then e-mail you the shipping and return authorization information.
- Items received back to the address we supply for return after 15 days from the delivery day could be charged up to a 15% restocking fee. We must have this policy because we work with different artists, suppliers and manufacturers who have their own policies for accepting returns, so we must make this our Company Policy also.
- Wood urns from Treasure Line Urns Manufacturer out of Glendale, OR such as the: Newport, Marquis, Boston and 3D carved urn collections will have a 25% restocking fee. This is out of our control. The manufacturer charges this restocking fee for all returns.
- In order to receive the full refund guarantee the following conditions must be met:
1.The item cancellation must be requested in the 7 business day time frame
2. The urn cannot have been filled with ashes.
3.The item must be in resalable condition.
4. The item must be returned in the original packaging.
* Engraved and/or Custom items are not refundable.
- If you are requesting a refund, you will be responsible for the return shipping fees. The package should be insured for full amount of purchase. If returned items incur damage in transit back to us and not insured up to full amount, the customer will be responsible for difference.
- Return shipping fees will not be refunded unless there is an error on our part such as the incorrect item sent or the shipper damaged the item. We ship only within the Continental U.S. therefore any return shipping fees incurred by you to ship items outside the U.S. will not be refunded even in a case of product error or damage.
- Once we receive your returned item.
Once your return is received and inspected, You will receive an e-mail from us notifying you of the status of the refund. At that time, your refund will be processed and a credit will be issued to the credit card used with your original purchase.
- Canceling an order after is has shipped but BEFORE item has been delivered:
You will be charged shipping charges to your location AND return shipping costs even if the order originally had Free Shipping. If expedited shipping was ordered, the expedited shipping fee will not be refunded.