Returns

Lovelight Urns™ Return Policy

Your purchase satisfaction is guaranteed with us. You may return or replace your urn or jewelry for any reason.

In order to ensure the best possible return service, we must receive notification via email at: customer support@lovelighturns.com prior to any return to prevent unnecessary delays and/or additional shipping charges. We will then issue you a return authorization.

  • You have seven (7) days from the deliered date of the items(s) to contact us requesting the return of the item for a refund if you are dissatisfied for any reason.

In your e-mail please:  Indicate if you would like a replacement or a refund.

                                 Include the original shipping name and address on your order

We will then e-mail you the shipping and return authorization information.

  • Items received back to the address we supply for return after 15 days from the delivery day will be charged a 15% restocking fee. We must have this policy because we work with different artists, suppliers and manufacturers who have their own policies for accepting returns, so we must make this our Company Policy also.
  • In order to receive the full refund guarantee the following conditions must be met:

1.The item cancellation must be requested in the 7 business day time frame

2. The urn cannot have been filled with ashes.

3.The item must be in resalable condition.

4. The item must be returned in the original packaging.

* Engraved and/or Custom items are not refundable.

 

  • If you are requesting a refund, You will be responsible for the return shipping fees. The package should be insured for full amount of purchase. If returned items incur damage in transit back to us and not insured up to full amount, the customer will be responsible for difference. Expedited and return shipping fees will not be refunded unless there is an error on our part, the shippers part or the item is defective. Items with free shipping at the time of purchase will have the actual shipping charges incurred by Lovelight Urns™ deducted from the refund credit.

 

  • Canceling an order after is has shipped but BEFORE item has been delivered:

You will be charged shipping charges to your location AND return shipping costs even if the order originally had Free Shipping. If expedited shipping was ordered, the expedited shipping fee will not be refunded.

 

  • Once we receive your returned item.

Once your return is received and inspected, You will receive an e-mail from us notifying you of the status of the refund.
At that time, your refund will be processed and a credit will be issued to the credit card used with your original purchase. *Note Every credit card company processes refunds in different time frames. *We suggest you contact us at customersupport@lovelighturns.com if you have not received the funds in your account within 2 weeks of Lovelight Urns’ refund confirmation.