Shipping

Shipping options for Cremation Urns:

Free Ground Shipping in the Continental U.S.is an estimated 5 to 7 business days. (Holidays not included).

Our products are shipped via UPS, FedEx, USPS.

We do not ship outside the Continental U.S.

We cannot ship to P.O. Boxes.

*If your order has multiple items, they may ship separately.

 

2nd Day Air Expedited Shipping for Urns

2nd Day Shipping in the Continental U.S. will arrive 2 business days from date of shipment.

Monday through Friday Deliveries. NO Weekend or Holiday deliveries.

 

                 *See Chart Below for delivery arrival days.

Orders received by us after 12:00PM EST will ship the next business day.

Below is the delivery schedule Expected Arrival 2nd Day Air Delivery.

Ordered before 12 PM EST:                   Should Arrive:

Monday                                                      Wednesday

Tuesday                                                     Thursday

Wednesday                                                 Friday

Thursday                                                     Monday

Friday                                                         Tuesday

Saturday                                                     Wednesday

Sunday                                                       Wednesday

 

Holidays observed by Shipping Companies: Orders will not be processed or delivered on these days.

*FedEx, UPS and USPS do not ship on the Monday after a Holiday that falls on Sunday.

New Year’s Eve
New Year´s Day
Martin Luther King Jr. Day
Memorial Day
4th of July
Columbus Day 
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

Our suppliers are mostly closed on the days below. Although processed by us, items may not ship on these days.

President’s Day
Ash Wednesday
Passover
Good Friday
Rosh Hashanah
Veteran’s Day
Hanukkah

* If engraving is ordered, add 1-2 business days.

* Signature upon delivery required for all second-day deliveries

 

Urns and Urn Keepsakes – Approx. 5-7 business days. No weekends or holidays.

Grave Lights –  Approx. 7-10 business days. No weekends or holidays.

Cremation Jewelry:  Approx. 5-7 business days. No weekends or holidays.

Memorial Pictures – Approx. 4-5 weeks from the time we receive the photo from you. There is no rush service available and products go out via USPS. There is no signature required.

 

Cancelling an order after is has shipped: If an order is cancelled after an item has shipped – but before item has been delivered: You will be charged for the shipping charges to your location AND return shipping costs even if the order originally had Free Shipping. 

Guaranteed Delivery Dates:  Only Air shipments can be guaranteed: Items shipped via free ground shipping do not have guaranteed shipping dates. If you choose an expedited, guaranteed shipping option and the shipper (UPS, FedEx or USPS) has missed a Guaranteed delivery date, the extra shipping amount paid by you will be refunded. UPS, FedEx and USPS do not refund shipping charges due to weather or events beyond their control. Items returned because of a missed Guaranteed delivery date during one of these exceptions, you will be charged a 15% restocking fee. Please view: www.ups.com, www.fedex.com and www.usps.com for their policies regarding Guaranteed delivery. If there is no adult present to sign for the package upon the first attempt, there are no refunds.

* We ship only within the Continental U.S. therefore any return shipping fees incurred by you to ship items outside the U.S. will not be refunded even if the case of product error or damage.

 *Please note: A shipping charge will be added to you order if you provided an incorrect shipping address or if any necessary information is left off your order such as apartment, building or suite numbers which results in a re-delivery or return of shipment.